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 STORE RULES

Shine Jewelery premium was established with one goal: we want to provide our customers with access to fair prices without excessive margins for the highest quality and beneficial and pleasant shopping. We are guided by the same values in our business - we know perfectly well that higher quality of service translates into customer loyalty. Below we provide detailed information about our policies. Please review them and if you would like more information about our products or store policies, please contact us.

We are at your disposal 24/7

Our consultants are always available at

You can also send an e-mail to

SHIPPING POLICY

How it works

                                          Delivery and packaging

 

Each item is carefully packaged and then sent to you in discreet outer packaging with no mention of Shine Jewellery premium on the outside. So if you're ordering a gift or planning a surprise, rest assured it will remain a secret!

 

 

 

                                                   Standard Delivery:

 

- Free on orders over £29,  

 -orders under £29 delivery cost £2.45

 

 - Delivery is within 2 - 3 working days for orders placed before 2pm

- Your order will be delivered by Royal Mail 

You will be notified when your order has been dispatched and you will receive a tracking link

 

 

 

 

 

                                                 Delivery outside UK :*

 

 - Cost of delivery to EU countries £8.75

 

 - Delivery is within 5 - 10 working days for orders placed before 2pm

 

 - Your order will be received by Royal Mail and forwarded to the relevant authority in your country. You will be notified when your order has been dispatched and you will receive a tracking link.

*All shipments outside the UK are subject to customs laws and additional charges may apply. 

PRODUCT RETURNS AND PAYMENTS

Everything you need to know

                                                            Returns within 30 days

You can easily return any item, for any reason, within 30 days. Due to personal hygiene rules, earrings cannot be returned . Also sets purchased with earrings cannot be returned , but everything else is not a problem. This does not affect your statutory rights and includes the 14-day statutory cancellation period. If you wish to cancel your order, you will receive a full refund within 14 days of cancelling and returning the products to us.

 

We only accept unused products. You can try them on as you would in a shop, but returned goods must not bear any signs of use. Returned goods should have a jewellery tag (also detached) and the original manufacturer's packaging

 

If you have any further questions, please contact us via Chat or send us an e-mail .

 

Thank you 

LOOK AFTER YOUR JEWELLERY

Information to help keep your jewellery shining for years to come 

The correct storage of jewellery has a major impact on its appearance and condition. Contact with polluted air and moisture causes it to change colour. Carelessly put away necklaces, earrings or rings tend to get lost and are prone to mechanical damage. Jewellery is best stored in a tightly closed, darkened place. Improper storage of jewellery quickly leads to blackening and deterioration. Moisture, dust and sunlight are not conducive to the proper storage of jewellery. Keep your jewellery in a dark, tightly closed and dry place. Do not store your jewellery in the bathroom. 

PRIVACY AT SHINE JEWELLERY PREMIUM

You can trust us

PRIVACY AND COOKIE POLICY STATEMENT

We are committed to complying with the General Data Protection Regulation and the Data Protection Act 2018. Looking after the personal information you share with us is very important and we want you to be confident that your personal information is kept safe and secure and understand how we use it to provide a better service to the site.

If we make changes to this notice, we will notify you by updating it on our website. We will be what is known as the 'Data Controller' of the personal data you provide to us, and we will sometimes refer to ourselves in this notice as 'we' or 'us'. By Data Controller, this means that SJp determines the purposes and manner in which personal data is or will be processed.

This statement sets out how Shine Jewellery premium ("SJp", "we") uses and protects any information you give us when you use this website, call us or visit us.

We are committed to ensuring that your privacy is protected. If we ask you to provide certain information by which you can be identified, you can be assured that it will only be used in accordance with this privacy statement.  All information you provide will be treated securely and strictly in accordance with the Data Protection Act 1998.

We may change this policy from time to time by updating this page. You should check this page when you use this site again to ensure that you are happy with any changes.

             

 WHAT INFORMATION WE COLLECT

We may collect certain information when you use this site, call or visit us, and as part of our order processing.

If you contact us by telephone, we will retain recordings of all calls and when you visit our premises we will also retain any CCTV recordings.

Information collected and stored by us includes:

Your name, date of birth and contact details including postal address, email address and telephone number
Your IP address
Details of any purchase or sales orders you place with us, even if not fulfilled, and delivery details
Details you provide when contacting us about enquiries
Information about how you use the site, use cookies and page tagging techniques to help us improve the site
Identity verification data obtained as part of the fulfilment of your order
Personal data provided by you in order to carry out appropriate checks for fraud. The personal information you provide may be disclosed to a credit reference agency or fraud prevention agency, which may keep a record of this information. You can be assured that this is only done to confirm your identity, that no credit checks are carried out and that your credit score will remain intact


WHAT DO WE DO WITH THE INFORMATION WE COLLECT?

We need this information to understand your needs and provide a better service, and in particular for the following reasons:

So that we can process your purchase or sales orders and for ongoing customer service purposes
To keep internal records for regulatory and accounting purposes
We may use the information to improve our products and services
We may periodically contact you or send you promotional emails about new products, special offers or other information we think may be of interest to you using the email address or postal address or telephone number you have provided to us
We may ask you for your feedback on the services we provide to you
We may use this information for targeted marketing and re-marketing purposes to provide you with personalised and relevant content. This may include, but is not limited to, personalised and triggered emails or phone calls such as basket abandonment and purchase confirmation
We may also disclose your personal information:

Where we use authorised subcontractors or service providers to provide certain services on our behalf, such as storage of goods, we may need to share limited information in order for them to provide their services. In such circumstances, we will restrict any information shared and ensure that they do not share or use the information for any other purpose
Where we have a legal obligation or to prevent or detect criminal activity, we may share data with regulators, law enforcement agencies, private investigators or other government agencies


SECURITY

We make every effort to keep your information secure. To prevent unauthorised access or disclosure, we have put in place appropriate physical, electronic and managerial procedures to secure the information we collect online.

STAYS IN TOUCH WITH YOU

We want to keep you up to date with market news and price alerts, stock notifications and improvements to our website.

We will never sell or share your data with third party companies to enable them to carry out marketing activities.

If you decide that you do not wish to receive this information, you can request a retention in writing

Contact the Data Protection Officer by emailing dataprotection@bullionbypost.co.uk, calling the Contact Centre on 0121 634 8070 or by clicking the unsubscribe link in the email.

OPT-OUT CHOICES

Site visitors who do not want their data to be used by Google Analytics can install a browser add-on to block Google Analytics. To opt-out of Analytics for the web, visit the Google Analytics opt-out page and install the add-on in your browser. Learn more about opting out and properly installing the browser add-on here.

Visitors can also opt out of Google Analytics for Graph Ads and customise ads in the Google Ads Network using the Ads Settings

WHAT WE USE COOKIES FOR

They enable transactions, while other non-essential cookies enable us to provide an improved, personalised online experience and identify relevant products to show.
To personalise and improve the customer experience.
To enable you to log in securely to our website so that you can use 'My Account' features such as order information, making payments and viewing statements.
To recognise the device you are using.
To store the contents of your online shopping basket as you browse the Site and finalise your order.
To record the areas of the Site you have visited, the products you have viewed and the time spent browsing, and the products you have purchased. We use this information to make the Site more user-friendly, to develop the design of our Site and to continually improve the quality of the service we provide.
To evenly distribute visitors to our Site across different platforms to ensure that content is served at the fastest possible speed.
For re-marketing purposes to identify relevant related products to be displayed when you browse other selected websites. These cookies may be linked to services provided by a third party such as an advertising network.


Are cookies secure?

Yes. The information stored in cookies is secure and anonymous to any external third party and the security of your account is never compromised. For more information about cookies, please visit http://www.allaboutcookies.org/ and www.youronlinechoices.com/. To watch a video about cookies, visit https://www.google.com/intl/en-GB/policies/technologies/cookies/.

LINKS TO OTHER SITES

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, please note that we have no control over that other site. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not covered by this privacy statement. You should exercise caution and read the privacy statement applicable to the website in question.

CONTROL OF PERSONAL INFORMATION

You can request details of the personal information we hold about you under the Data Protection Act 1998. If you would like a copy of the information held about you, please write to our registered address.

If you believe that any information we hold about you is incorrect or incomplete, please write to us or email us as soon as possible to our registered address. We will promptly correct any information found to be incorrect.

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